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Return Policy

In-Store Purchases – Return Policy

  • We accept returns within 30 days of purchase, with a standard receipt. Products must be sealed and in like new condition. Products purchased November 1st through December 23rd are returnable until January 14th.  
  • Any product returned with a gift receipt will be issued an in-store credit or may be processed as an exchange.   
  • All fees for events, parties, work-shops and classes are non-refundable. This includes services such as glitter tattoos, photo ops, anytime crafting and hair wraps.   
  • We reserve the right to refuse any return or exchange.

Online Purchases – Ecommerce Return Policy

You may return an item for a full refund* of the product purchase price within 30 days of purchase. You are responsible for the return shipping cost. Shipping (& handling) fees are non-refundable. We will pay the return shipping costs if the return is a result of our error** (wrong item, defective item).

*Please make sure that all items are packaged adequately to avoid damage in shipping to ensure a full refund.
** Save the item(s) and packaging and call us at 586-530-9090 Monday through Friday, 9am to 4pm EST or email us at shopper@thefriendshipfactory.com to receive a prepaid return label.

Refunds

You should expect to receive your refund in 3-4 weeks from when you send the return back to us. This includes time for us to receive the return from the shipper, time to process the return, and time for a credit to be processed. Many refunds are processed in less time.

  • Refund will be to the original method of payment only
  • Gift certificates are not redeemable for cash and cannot be returned for a refund
  • If your order was a gift, you may exchange for other Choose Friendship products

Returning Items for a Refund

  • Please include your packing slip (or a copy) along with items
  • Please make sure all items are packaged adequately to avoid damage in shipping to ensure a full refund
  • We suggest you insure all returns
  • Refund will be to original method of payment only
  • Shipping (& handling) fees are non-refundable

Damaged in shipment? Save the item(s) and packaging and call us at 586-530-9090 or email us at shopper@thefriendshipfactory.com

If your order was a gift: Exchange for other Choose Friendship® item(s) or a refund back to the buyer only.

Where to return?

Return to:

TheFriendshipFactory.com® RETURNS
11101 METRO AIRPORT CENTER DR
ROMULUS, MI 48174

Still have questions? Please email us at shopper@thefriendshipfactory.com or call us at 586-530-9090. Our customer service representatives are available Monday-Friday from 9am to 4pm EST.