Online Event Purchases & In-Store Purchases – Return Policy

• We accept returns within 30 days of purchase, with a standard receipt. Products must be sealed and in like new condition.

• Products purchased November 1st through December 23rd are returnable until January 14th.

• Any product returned with a gift receipt will be issued an in-store credit or may be processed as an exchange.

Online Purchases – Ecommerce Return Policy

You may return an item for a full refund* of the product purchase price within 30 days of purchase. You are responsible for the return shipping cost. Shipping (& handling) fees are non-refundable. We will pay the return shipping costs if the return is a result of our error** (wrong item, defective item).

*Please make sure that all items are packaged adequately to avoid damage in shipping to ensure a full refund.
** 

Refunds

You should expect to receive your refund in 3-4 weeks from when you send the return back to us. This includes time for us to receive the return from the shipper, time to process the return, and time for a credit to be processed. Many refunds are processed in less time.

• Refund will be to the original method of payment only

• Gift certificates are not redeemable for cash and cannot be returned for a refund

• If your order was a gift, you may exchange for other Choose Friendship products

Returning Items for a Refund

• Please include your packing slip (or a copy) along with items

• Please make sure all items are packaged adequately to avoid damage in shipping to ensure a full refund

• Refund will be to original method of payment only

• Shipping (& handling) fees are non-refundable

If your order was a gift: Exchange for other Friendship Factory® item(s) or a refund back to the buyer only.

Where to return?

Return to:

TheFriendshipFactory.com® RETURNS

1659 W. Hamlin Road, Unit D

Rochester Hills, MI 48309

Still have questions? Please email us at manager@thefriendshipfactory.com or call us at 248-890-7277.